Privacy Policy
Last Updated: 10.09.25
Introduction
Kestrel Cleaning Services & Supplies Pty Ltd (“Kestrel Cleaning,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, purchase goods, or engage our services.
By using our website or services, you consent to the practices outlined in this policy.
Information We Collect
We may collect the following types of information:
- Personal Information You Provide
- Name, email address, phone number, and postal address
- Business or company details (if applicable)
- Billing and payment information
- Information provided during enquiries, quotation requests, or service bookings
- Information We Collect Automatically
When you visit our website, we may automatically collect:
- Your IP address, browser type, and operating system
- Pages you view and the date/time of your visit
Referral information (e.g., how you reached our site)
How We Use Your Information
We use the information we collect for purposes including:
- Providing goods and services you request
- Preparing quotes, processing orders, and managing accounts
- Communicating with you about bookings, invoices, or enquiries
- Complying with legal and regulatory obligations
- Improving our services, website, and customer support
- Sending you updates, promotions, or newsletters (you may opt out at any time)
Payment Information
- Payments may be made by bank transfer, cheque, or credit card.
- Credit card payments incur a 9% surcharge, and payments via Stripe incur a 2.5% processing fee.
- We do not store your full payment details; payment processing is handled securely by third-party providers.
Sharing of Information
We do not sell or trade your personal information. However, we may share your information with:
- Trusted service providers who help us operate our business (e.g., payment processors, IT support, debt recovery agencies)
- Government agencies or regulatory bodies, where required by law
- Credit reporting agencies, where applicable under the Privacy Act 1988 and our Terms and Conditions
All third-party providers are required to protect your information and use it only for the purpose of providing services to us.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. This includes secure storage systems, access controls, staff training, and industry-standard security measures.
Cookies and Tracking
Our website may use cookies or similar technologies to improve your browsing experience and website performance. You may disable cookies through your browser settings, but some features of our site may not function properly as a result.
Your Rights
Under the Privacy Act 1988 (Cth), you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Request deletion of your personal information (subject to legal and contractual obligations)
- Opt out of marketing communications at any time
To exercise these rights, please contact us using the details below.
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. The updated version will be posted on our website, with the effective date noted above.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Kestrel Cleaning Services & Supplies Pty Ltd
6 Manganese Street, Wedgefield, WA 6721
PO Box 194, Port Hedland, WA 6721